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WSO2 Achieves High Customer Satisfaction Ratings in NPS H2 2024
The Net Promoter Score (NPS) reached a solid 60, and WSO2 achieved an all-time high Customer Satisfaction (CSAT) score of 4.41 (out of 5).
Mumbai, 26 February 2025: – WSO2 – a leading independent software vendor specializing in open-source API management, integration, and identity and access management (IAM) products, achieved a Net Promoter Score (NPS) of 60 and a record high Customer Satisfaction (CSAT) score of 4.41. The survey figures reflect WSO2's customer-centric approach towards innovating its products and services.
Customer satisfaction at the core of WSO2’s commitment to delivering seamless and efficient solutions to organizations. The company has launched a real-time feedback feature within its support portal to ensure a frictionless customer experience, enabling these organizations to share feedback instantly and address issues proactively.
“The feedback helps in technological evolution at WSO2,” said Ruwan Linton, Senior Vice President and Chief Customer Officer, WSO2, “Customer satisfaction is more than a metric, it is the foundation built on honesty, transparency, and inclusivity. We want to extend a huge thank you to all our customers who participated in the survey.”
WSO2 remains committed to empowering enterprises with scalable, secure, and future-ready solutions tailored for success in the digital era. Regular customer feedback allows WSO2 to strengthen its expertise, accelerate innovation and expand its footprint globally. Real-time feedback helps the company to provide customized solutions to its customers.
About WSO2
Founded in 2005, WSO2 is the largest independent software vendor providing open-source API management, integration, and identity and access management (IAM) products. WSO2's products and platforms—including our next-gen internal developer platform, Choreo—empower organizations to leverage the full potential of APIs for secure delivery of digital services and applications, enabling thousands of enterprises in over 90 countries globally to drive their digital transformation journeys. Our open-source, API-first approach frees developers and architects from vendor lock-in, enabling rapid digital product creation. Recognized as leaders by industry analysts, WSO2 has over 800 employees worldwide with offices in Australia, Brazil, Germany, India, Spain, Sri Lanka, the UAE, the UK, and the US, with USD100M in annual recurring revenue.
Visit https://wso2.com to learn more. Follow WSO2 on LinkedIn and X (formerly Twitter).
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